Description of Issue

Would like to know why the Bill Refund Processing program is creating adjustments.

Context

Accounts Receivable
General Billing
Bill Refund Processing (arrefund)
Miscellaneous Cash Refunds

Cause

A Miscellaneous Cash payment is being refunded.

Resolution

When a Miscellaneous Cash Receipt is created, the system creates a Category 2 bill that is immediately paid. The Category 2 bill is functional only and cannot be viewed in programs like Bill Inquiry. When refunding a Miscellaneous Cash Receipt, the functional Category 2 bill that was created and paid must also be reduced so that there are funds available to refund back to the Customer.

Additional Information

Additional resources for working in Bill Refund Processing can be found here: Master Article - Bill Refund Processing

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