Resolution

Payment Entry Batch will need to be Released prior to using the Payment Reversal. Then main advantage of this process is to create a separate Journal for the Reversed Payment.

Navigate to General Revenues or Property Revenues> Payment Processing > Payment Reversals.

Click Add to create a new Payment Reversal Batch.
Click Accept.
Click Search and Enter the Receipt Number
Click Accept or Enter from your Keyboard.
Click Reverse.
Enter a Reversal Reason Code
Click Accept or Enter from your Keyboard.
Click Ok.
Click Return to get back to the Payment Reversal Batch Header screen.
Click Output-Rel to release the batch to the Payments Journal for posting.

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