How to Add a General Billing Incident
- Knowledge Assistant
Would like to know how to add a General Billing Incident.
General Billing
Incident Tracking
Incidents (gbincmnt)
A General Billing Incident needs to be created.
Navigate to the Incidents program either by searching or via the following path: General Revenues > General Billing > Incident Tracking > Incidents
Click Add
Click +1 to select the next available number
Choose Billing ID
When you enter the billing ID, the program displays associated billing address information in the Location group.
Choose an Incident Type
Select the Status
Select the Severity
Provide the Reference
Select Associate 1 and 2
Customer ID number for Customers associated with the billing customer.
Specify the parcel
Select Incident date/time
Select Closed date/time
Click Accept and Generate Invoices
Additional resources for working with General Billing Incidents can be found here: Master Article - General Billing Incidents