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Shift not unpublishing

Shift not unpublishing

Owned by Knowledge Assistant
Aug 14, 2024
Description of Issue

Client reported that unpublishing their shifts would refresh screen but the shift remained published. Even when the UI Flag Prevent Schedule Publishing/Unpublishing from adding/removing Past shifts (prior to today) was unselected.

Context
  • ExecuTime
  • Time & Attendance
  • Advanced scheduling
Cause

Resolution

After verifying the UI Flag Prevent Schedule Publishing/Unpublishing from adding/removing Past shifts (prior to today) it still would not unpublish. Restarting Time & Attendance allowed the system to unpublish

How to restart the ExecuTime Service - OnPrem

How to restart Executime Services - SaaS clients

Additional Information