Resolution

Navigate to General Revenue > General Billing > Invoice Processing > Adjust Invoices.

Click Add to add a new Adjustment batch.
Click Accept.
Click Search and enter the invoice number.
Click Accept.
Click Update then pick an adjustment reason code.
Click the Drop down located at the bottom right of the window, pick a department code
Click Accept then Click Back
1. If Workflow is in use, Click Release Adjustment and follow the release process.
Click Close
Click Post to post the adjustment batch to the General Ledger.

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