Installing Honeywell Scanner Tyler Cashiering 2019.1 and up

Owned by Knowledge Assistant
Last updated: Dec 11, 2024
5 min read



Description of Issue

How do I install the Honeywell Xenon 1950 handheld scanner to work with Cashiering?



Context

  • Honeywell Scanner

  • Cashiering 2019.1+

  • Honeywell 1900

  • Honeywell 1950

  • Honeywell 1960

  • Handheld scanner

  • Scan line



Cause

This article covers the installation process for the Honeywell Scanner for Cashiering 2019.1+



Resolution

Driver Installation

  1. Download the Cashiering Hardware Drivers installation package from Tyler Community at https://tylercommunity.tylertech.com/cashiering/m/downloads/35856

  2. Navigate to the download location and unzip/extract all files from TylerCashiering.DeviceDriversInstaller.2020.2.0.1.zip

  3. Navigate to TylerCashiering.DeviceDriversInstaller.2020.2.0.1\ManualHardwareDriversV3\Xenon1900\HSM USB Serial Driver ver 3.1.4

  4. Right-click on setup.bat > choose Run as administrator

    1. On the Welcome screen, click Next

    2. The default installation path is C:\Program Files\Honeywell\Honeywell HSM Serial Driver x64 version 3.1.4

    3. Install driver for Everyone

    4. Click Next through the remaining screens until installation is complete

  5. Once the install is done, connect the scanner to the PC and wait for Windows to detect and install the 19xx scanner

Device Programming

  1. Open Windows Device Manager

  2. After connecting the scanner but before scanning the QR code, in Device Manager the scanner will show under POS Barcode Scanner as POS HID Barcode scanner. This is normal at this point, but the QR code below must be used to switch it to COM port use to work correctly with the Cashiering Hardware Console.

  3. It's a good idea to reset the scanner back to its defaults before adding further programming for use with Tyler apps. To reset to defaults, first scan the top Remove Custom Defaults bar code, then scan the Activate Defaults bar code.

  4. Scan the QR code below to configure the scanner for Cashiering and to put it in COM port emulation mode

  6. Once the QR code has been scanned, in Device Manager the scanner will show under Ports (COM & LPT) as USB Serial Device (COMX)

  7. Expand Ports (COM & LPT) and note the number of the COM port that the scanner was created on as this will be required to setup the scanner in the Cashiering Hardware Console. If you are unsure which port is being used, you can unplug the scanner, observe which one disappears, then plug it in again and observe which one appears.

Configure with Cashiering

  1. Open the Cashiering Hardware Console

    1. Click the Pencil icon

    2. Add the scanner and set the COM port to reflect what you see in Device Manager

    3. Click Save

    4. Close Hardware Console from browser and system tray, then restart Hardware Console before testing: How to Restart Cashiering Hardware Console

  2. Setup and test in Cashiering

    1. In Cashiering, navigate to Administration > Payment Types

    2. Locate applicable payment type and click the Pencil icon to edit

    3. Click the Scanning tab

    4. Click into Test Scan field

    5. Scan applicable item



Additional Information

  • You must have administrator rights to install drivers

  • If you intend to use the scanner for OCR, you must have a license for it. On some models, the license is an additional cost. See https://sps-support.honeywell.com/s/article/Does-the-Xenon-support-OCR-reading for further information.

  • OCR-A and OCR-B is supported. OCR-A tends to be easier to read. You can find the OCR-A font in Microsoft Word to create test strings if you wish. No need to print first – you can scan them on the screen.


The QR code provided above sets the following settings:

  • USB COM port emulation: CDC ACM (default is USB PC keyboard)

  • Beeper volume setting: Low (default is High)

  • OCR Template Selection: User and Internal MICR E-138 Templates (default is User Template Only)

  • OCR: OCR On – Normal Video (default is OCR Off)

  • OCR Template: 135E320 (default is 13777777770). This setting specifies both OCR-A and OCR-B, only Numeric values, 32 characters.

  • Suffix Command Value: 990D0A (default is NULL)


Additional Options

Presentation Mode

Scan the Presentation Mode barcode below if the scanner will be in a stand, or any other situation where it should always be on.


39 Character OCR Scanning – (Munis bills): If needed, the scanner can be configured for 39 numeric character scanning instead of 32 using this QR. This QR makes only the following modification:

OCR Template: 135E390 (OCR-A & OCR-B, Numeric only, 39 characters)


41 Character OCR Scanning – alpha-numeric string and spaces (spaces count toward 41 character limit). Does not read more than one consecutive space - (Special Use), This QR makes only the following modification:

OCR Template: 138E410 (OCR-A & OCR-B, any type of character, including spaces, 41 characters)


44 Character OCR Scanning – alpha-numeric string with no spaces. This QR makes only the following modification:

OCR Template: 137E440 (OCR-A & OCR-B, Alpha and Numeric characters, no spaces, 44 characters)


Additional Resources