Adding an Emergency Contact in Tyler Parks & Rec
Description of Issue
- How to add an emergency contact to a Contact record
- When clicking the Edit icon on Emergency contacts, a blank page displays with no option to add.
Context
- Tyler Parks & Recreation
- Tyler Parks and Rec
- TPAR
Cause
Contacts must be added as Family members or in the Other Relationships menu to be available options under Emergency Contacts.
Resolution
- Navigate to Parks & Rec>Contact>Search
- Search the Contact you would like to add as an emergency contact (ie. the Parent/Guardian).
- Click Edit Contact.
- Ensure that contact has a listed phone number, is over 18, and Guardian/Parent is listed under the Title drop-down menu.
- Save.
- Click Family in the left-hand menu.
- Under the ellipse in the top-right corner, there is the option to create a new contact within this family or add an existing contact (if the child contact has already created an account in the portal).
- If need be, one can also list Contacts outside of the recipient's family by following the same step in the Other Relationships window.
- Go to the recipient's (ie. the Child) profile and select Edit on their emergency contacts. Anyone listed as a linked family member or in the Other Relationships window will now appear here.
- Under the ellipse, set the contact to the Primary, Secondary, or Additional Emergency Contact.
- Option: You can also select None, if there is a family member who should not be contacted in an emergency.
- Save.
Additional Information
- There is no limit to the amount of Emergency contacts you can set here, provided they are all linked together in the Family menu.
- All Emergency Contacts must have a listed phone number and be over age 18.