Unable to see demographic information on application snapshot

Owned by Knowledge Assistant
Oct 28, 2022
1 min read



Description of Issue

  • User would like to view personal demographic information the applicant selected on job application

  • The personal demographic information is not showing on the application copy attached to applicant in Pending Applicants



Context

  • Enterprise ERP

  • Self Service Applications

  • Pending Applicants



Cause

  • The module that includes these demographic questions is flagged as "Exclude" on the Self Service Application 

  • When the "Exclude" checkbox is flagged it will exclude the module and its data from the application snapshot when an application is completed



Resolution

There is an application snapshot that includes the demographic information under the secure attachments option in Pending Applicants or Applicant Central

    • Enterprise ERP> Human Capital Management> Recruiting> Job Openings

      • Click Search

      • Search the specific job

      • Click Pending option in the ribbon toolbar

      • Select a Pending Applicant to review

      • Click Secure Attachments

    • Enterprise ERP> Human Capital Management> Recruiting> Applicant Central

      • Search the Applicant

      • Click Secure Attach in the Ribbon Toolbar



Additional Information

  • Please reach out to EERP Human Resources Support with any additional questions

  • User must be a Personnel Superuser to view secure attachments