Service request rejection notifications are not being sent

Owned by Knowledge Assistant
Last updated: Jul 18, 2023 by Moriah Yorkey
1 min read
Description of Issue

E-mails are received for service request notifications and approvals from the SRA business rule, but not for rejections

Context

  • Enterprise Asset Management

  • EAM

Cause

Defect

Resolution

Install the appropriate work ticket for your version:

  • 2019.1.22.2957 - MUN-396723

  • 2021.5.0.1687 - MUN-448605

  • 2021.6.0.1375 - MUN-448606

  • 2021.7.0.1082 - MUN-448607

Workaround:  There is currently no workaround for this issue. If you need additional assistance or to create a support case to track the issue, please contact Enterprise ERP Financial Assets and Civic Support.

Additional Information

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