ReadyForms cannot be reached externally

After a new deployment, the ReadyForms URLs are accessible internally from a Tyler datacenter server, however, the page cannot be reached externally.

• ReadyForms (RF)

• TylerHub

• Hosting Services

• Software as a Service (SaaS)

This is caused by either of the following:

• F5 Virtual Server Configuration has not be used to set up the site.

• The Tyler Content Manager URL has not had an external DNS entry configured. 

Please create a case with TSM-SaaS Support for further assistance in the Support Portal.