Work Order Auto-Submit does not work

Owned by Knowledge Assistant
Oct 20, 2022
1 min read



Description of Issue

User Permissions are set to Auto-Submit Work Order. When User creates Work Order, it is remaining in a New status, instead of an Approved Status.



Context

  • Work Order Management

  • Work Order



Cause

User does not have Status change permissions on the Work Order Role



Resolution

From Work Order Roles enable the Work Order Status Change and/or Service Request Status Change permission



Additional Information