Cashiering hardware support

Owned by Knowledge Assistant
Aug 10, 2022
1 min read



Description of Issue

Who should be contacted for cashiering hardware support issues?



Context

  • Hardware

  • Support



Cause

Issues with hardware requiring support to review.



Resolution

  1. Please open a support case by navigating to Client Support.

  2. When entering a support case, you will need to select the following options:

    • Product Suite: Munis

    • Product Group: Tyler Products

    • Product Module: Tyler Cashiering

    • Product Program: Hardware

    • Version: Your current Tyler Cashiering version

  3. The support case will be routed to our TSM or revenue team depending on the nature of the issue.



Additional Information