Could not verify connectivity to Genero Web Service
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Owned by Knowledge Assistant
Description of Issue
Clicking Test Genero Service Connectivity in Time & Attendance generates an error
Context
Time & Attendance
Tyler Connectivity
Enterprise ERP
Web Services
Flipped to Tyler hosted
Cause
The client has switched from being self hosted to being hosted and the web services username was not updated
Resolution
To update the username for the Genero Web Service:
Navigate to System Configuration > Tyler Connectivity
In the Genero Web Service Username (user authentication) field, change the wsuser to ####web, where #### is the Hosted Client ID.
Additional Information