User does not exist in Tenant

Description of Issue

When we go to find a user in Tyler Deploy, we receive an error stating User does not exist in Tenant, how do we resolve this?

Context
  • Tyler Deploy
  • User Management
  • Tenant
Cause

Account setup in Tyler database is not configured.

Resolution

Please reach out to any support team and reference this article.

Additional Information

Please review our Master Article - Tyler Deploy for all related topics.