Host not connected

Receive the error Host not connected when trying to take Tyler Payments credit card payment in Cashiering.

• Tyler Payments

• Cashiering

The error Host not connected typically means that the hardware device is not able to communicate with Chase. 

• Reboot a device (press yellow button and # button on the device until it reboots or hard restart)

• Check firewall and make sure communication is open to allow hardware device to communicate with Chase.