GetNextWorkOrderNumber error received when attempting to create new work orders

Owned by Knowledge Assistant
Jul 08, 2022
1 min read



Description of Issue

Errors received when attempting to create a new work order:

  • wmstdfnc_nextWO: ERROR selecting next work order number, locked by another user. -244 [ISAM -1222]

  • Unable to retrieve next work order number. See error log for details.

  • Error calling function usp_GetNextWorkOrderNumber to get the next work order number

  • Lock request time out period exceeded.



Context

EAM



Cause

Work orders were locked due to connectivity issues and/or users keeping programs open and not closing out of them when finished



Resolution

Have impacted users log out of system and log back in



Additional Information