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No access to Guide Me Estimate Charges

No access to Guide Me Estimate Charges



Description of Issue

Unable to launch the Guide Me Estimate Charges function due to permissions.



Context
  • MUNIS

  • Utility Billing

  • UBCIS

  • Account Customer Inquiry

  • 2019.1 +



Cause

The Role permissions have not been properly granted.



Resolution

 To update the Role permissions:

  1. Tyler Menu > System Administration > Security > User Attributes 

  2. Click Search 

  3. Enter appropriate username in the User ID field

  4. Click Accept

  5. Click on Roles at the lower part of the screen

  6. Select Role to edit

  7. Click Edit Role button

  8. Click the Utility Billing --CIS button

  9. Click Update

  10. Check Update based on other consumption checkbox

  11. Click Accept




Additional Information

The user may have multiple roles.  Make sure the role that contains Utility Billing – CIS Module is chosen.











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