Unable to Select General Bills in the Assess Late Fees Program

Able to assess late fees on some customer bills but not others

• Customers

• Assess Late Fees

The customer record is missing required general billing data and therefore the customer bills are not eligible for late fees to be assessed

General Revenues > Accounts Receivable > Setup > Customers

1. Click Search

2. Enter the Customer ID

3. Click Accept

4. Click Update

5. Click the General Billing tab

6. Under the General Information heading

   1. if the Assess late fees box is checked, uncheck it, click Accept, click Update, check it, click Accept

   2. if the Assess late fees box is unchecked, check it, click Accept