Master Article - Entity Service Showing Notifications Failed Previously

Description of Issue

The Entity Service seems to have stopped running. When looking at the Scheduler it shows On Hold or stuck in a Running Status. When looking in the Entity Service Notifications folder, all he notifications are showing Failed Previously.

Context
  • Payroll 
  • Entity Service Configuration
  • Scheduler Queue
  • Time and Attendance 
Cause
  • EERP (Munis) App server and TA (ExecuTime) App servers were not communicating.
  • The Munis Entity Service Configuration record is incorrectly setup with a Username and Password
  • Incorrect Notification URL or Notification URL had a trailing Space.

  • The Subscriber settings description is set to ExecuTime Integration instead of ExecuTime.
  • Issue with DNS records, DNS records needed to be added to allow the servers to talk to one another.
  • Incorrect Genero and/or Web and/or Notification URLs defined on the Tyler Connectivity tab in Time and Attendance or Invalid Certificate 
Additional Information