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Master Article - Entity Service Showing Notifications Failed Previously
Master Article - Entity Service Showing Notifications Failed Previously
Description of Issue
The Entity Service seems to have stopped running. When looking at the Scheduler it shows On Hold or stuck in a Running Status. When looking in the Entity Service Notifications folder, all he notifications are showing Failed Previously.
Context
- Payroll
- Entity Service Configuration
- Scheduler Queue
- Time and Attendance
Cause
- EERP (Munis) App server and TA (ExecuTime) App servers were not communicating.
- The Munis Entity Service Configuration record is incorrectly setup with a Username and Password
Incorrect Notification URL or Notification URL had a trailing Space.
- The Subscriber settings description is set to ExecuTime Integration instead of ExecuTime.
- Issue with DNS records, DNS records needed to be added to allow the servers to talk to one another.
- Incorrect Genero and/or Web and/or Notification URLs defined on the Tyler Connectivity tab in Time and Attendance or Invalid Certificate
Resolution
- Entity Service Configuration showing Failed Previously - Error Processing Payload - TCP runtime exception Connection Timeout Expired
- Munis Entity Service Configuration processing failed - 401 Unauthorized
- Entity Service Configuration showing Notifications for ExecuTime Failed Previously - 404 Not Found Error
- Tyler Integration Not Running - EERP Entity Service Configuration Code and Description Must Match Tyler Notification Subscriber Code in Time and Attendance
- Entity Service Configuration showing Failed Previously - Error Processing Payload - TCP runtime exception Name resolution failed
- Entity Service Configuration showing Failed Previously - Error Processing Payload - TCP runtime exception Server name does not Match Certificate
Additional Information