Unlink Vendor from Vendor Access

Owned by Knowledge Assistant
Sept 12, 2024
1 min read
Description of Issue

Unable to unlink vendor after rejection in Workflow

Context

  • Vendor Access (VA)

  • Enterprise ERP (EERP)

Cause

  • An email address username becomes unusable if a new vendor registration is submitted but then rejected in EERP workflow

  • When rejecting a VEA contact triggered from a New Vendor Registration,  the VendorRemittanceContact record was deleted, which severs the relationship between a Tyler Identity user and a Vendor with no other means of making that connection

Resolution

Contact Tyler Systems Management Support or submit a case via the Online Support Client Portal for additional assistance

Additional Information

Master Article - Vendor Access