One user getting error accessing Retro Pay programs

When trying to access Retro Pay or Advanced Retro pay directly through the Tyler menu, user is getting the following error:

Munis (prretpay)
Error selecting prctlfil record - status: 100

• Enterprise ERP Payroll

• Retro Pay

• Payroll Start and Status

User is not assigned to a valid payroll warrant.

1. Go to Payroll>Payroll Processing>Payroll Start and Status. 

2. Click Search. 

3. Enter Run Type and Warrant for any existing warrant. 

4. Click Accept.

5. Click Change.