Description of Issue

After upgrading, the link to AP Refund Checks in Receipt Inquiry is missing on Refund Receipts created in prior versions.

Context

Cause

The reference on the Refund Receipt is no longer present.

Resolution

It is recommended to first verify that the permissions are configured correctly to allow this link to be used. For more information on the permissions needed to utilize this functionality, please see: View AP Refund Checks in Receipt Inquiry
If the permissions are correct, verify that the link is present on Refunds created after upgrading to version 2024.1+.
Development is currently researching an issue where the AP Reference on the Refund Receipts are missing from Refund Receipts created in versions 2021.12 and below after upgrading to version 2024.1+. There is no known workaround at this time.

Additional Information

Please contact the appropriate Accounts Receivable Support Team for additional updates: How to determine the correct Accounts Receivable support team to assist with an issue

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