Removing new Tyler Support accounts

Owned by Knowledge Assistant
Sept 16, 2024
Description of Issue

Should the new Tyler Support accounts be removed from EERP?

Context
  • TID-W
  • Hub
  • EERP
  • SaaS
  • On-Prem
Cause

Tyler is implementing a new system to manage support accounts and increase security

Resolution

No these accounts should not be removed from EERP, they should just be disabled.

Admin Center - Allow Tyler Support Access

Additional Information

Master Article - New Tyler Support Accounts