Schedule An EPL Server Migration

Description of Issue

How do I schedule an EPL Server Migration?

If you are an On-Premise client who is looking to upgrade server infrastructure for either or hardware software reasons, you will need to submit a server migration CRM Case to start this process.

Context
  • On-Premises

  • Server migration

  • Enterprise Permitting & Licensing (EPL)

  • Virtual or Physical Servers

Cause
  • Windows OS end of life

  • SQL Server end of life

  • Outdated/Updated Hardware

Resolution

Log a support request online through Tyler's client support portal:  www.tylertech.com/client-support.

Additional Information

Tyler does not support "partial migrations" which usually involves migrating anything less than the total number of EPL servers.

 This service is offered every 2 years under the TSM Contract. Reach out to your sales representative if you have questions.

Please note: A client who has multiple products must have a TSM contract for any flagship product being migrated (for example: EERP & EPL).