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Tyler menu not showing for New Hire

Tyler menu not showing for New Hire

Description of Issue

New Hire has been assigned the same permissions as the person they are replacing, but they cannot see their Tyler Menu in Enterprise ERP.

Context
  • Enterprise ERP

  • EERP

  • Human Capital Management

  • System Administration

  • Security

  • User Attributes

Cause

The User account status on the User Attributes record for the New Hire is set to Disabled.

Resolution

Enable User Attribute record for New Hire - 

  1. Log into EERP with an admin account

  2. Navigate to User Attributes

    1. EERP System Administration > Security > User Attributes

  3. Search on the user's account (e.g. by User ID, Name, Munis employee no.)

    1. Account for case sensitivity

  4. Click Update

  5. Set User account status to Enabled

  6. Click Accept

Additional Information









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