An error reading Error updating time entry status can be displayed when trying to approve a time-off requests if a primary approver associated with the request has been deleted

An error reading Error updating time entry status can be displayed when trying to approve a time-off requests if a primary approver associated with the request has been deleted.

The error is known to occur in the following scenarios: 

1. Two primary approvers are expected to approve a time-off / hours request, one of them approves putting the entry into a partially approved state, but the other primary approver has their Workflow Approver record deleted. 

2. One primary approver is expected to approve a time-off / hours request, and the singular approver has their workflow approver record deleted. Note, in this scenario if a new approver record is created that applies to the transaction the new approver will be able to approve the time-off / hours request. 

• Time & Attendance

• Tyler Workflow

• Primary Approver

As a workaround in order to approve the time-off request:

1. Navigate to Supervisor Actions → Manage Time-off

2. Check the box for the request in question

3. Click Reset to Pending

4. Click Approve

Please reach out to Support in order to be notified once this has been addressed by Development in a future build. timeandattendance@tylertech.com