Unable to unseal bid due to putDocuments error

Owned by Knowledge Assistant
Last updated: Oct 23, 2024
1 min read
Description of Issue

Receive an Unexpected Error unsealing a bid in Bid Central

Error found in System Log: Error in method Tyler.Munis.Purchasing.Business.ProcessRoutines.BidProcessRoutines, UnsealAttachments ,An error occurred while attempting to unseal attachments - Exception: Method 'putDocuments2' throws: tyler.empire.document.DocumentException: putDocument() failed, id=DOCXXXXXXXX

Error found in TCM Web Service trace: Error processing document DOCXXXXXXXX.A0: PDF document is corrupt

Context

Bid Management 

Cause

Corrupted file  

Resolution

Contact Enterprise ERP Assets and Civic Support to review this issue 

Additional Information

Development is researching the ability to provide better error handling and messaging when a corrupted file exists on a sealed bid under MUN-479766. See more: Improve error handling and messaging when Unexpected Errors occur on a sealed bid