Unreconciled Transaction Unable to Connect to Billing System

One or more transactions are appearing in the Unreconciled Transactions list in Payments Administration. Attempting to Retry Reconciliation Fails. The error message Unable to connect to the billing system. Verify the external system connection. Receipt may not have been created in the billing system is shown as the Recon Status.

• Tyler Payments Administration 
• Unreconciled Transactions
• Failed Reconciliations 
• Tyler Payments
• Tyler Portico
• EERP
• Enterprise ERP
• Munis

An error in EERP is preventing the transaction from being sent. 

1. In EERP, navigate to System Administration > General Administration > System Log. 
2. Search. Enter the date of the failed reconciliation or most recent retry as the Date. Enter tylerpayments as the User. 
3. Locate the error message from the time of the retry or initial failure.
4. Look in the Context window for the Message field to determine the cause. 
   
   1. Batch is locked by another user: The batch needs to be unlocked in Payment Entry. This is done by resuming the batch in Payment Entry. 
   2. Batch has been approved: The batch is in lifecycle step 30 and must be returned to lifecycle step 10. This is also done by resuming the batch in Payment Entry.
5. If the cause of the issue can be determined and resolved, refer to the following article:
   
   1. Retry Reconciliation in Payments
6. If the cause of the issue cannot be determined, or the message reads that the batch has been posted, refer to the following article:
   
   1. How to Manually Enter a Record for an Unreconciled Transaction in Payments

Master Article - Payments Unreconciled Transactions