Multiple User Names in Okta

Owned by Knowledge Assistant
Last updated: Nov 15, 2024
1 min read



Description of Issue

The user has changed names in Munis but still logs in as an old user name.



Context

  • TID-W

  • Munis

  • Tyler Hub



Cause

Each user in Munis must have a unique email address that matches Okta login.



Resolution

  1. Have the user log into Tyler Hub.

  2. Select View Profile in upper right-hand corner.

  3. This is the email associated with the user account.

  4. The client must make a new matching email in both Munis and Okta for each user.



Additional Information

Please review the Master Article - Tyler Hub for all related topics.