Tyler Workflow Services Are Not Currently Available

Owned by Knowledge Assistant
Last updated: Sept 17, 2021
1 min read





Description of Issue

Workflow services are not currently available.

Error message can be located at the top-middle of the screen in red letters.



Context

  • ExecuTime 

  • ET

  • Tyler Workflow

  • Versions: 2019 / 2020 / 2021+



Cause

TWF Services are not starting correctly.

This can occur due to:

  • Server was rebooted during update

  • Tyler Connection Services have been changed

  • Restarting ET Application Services



Resolution

The steps below can provide possible connection resolution: 

  1. Login to the Application with System Admin Access

  2. Navigate to System Admin → Workflow Management →  Workflow Connectivity

  3. Click Save Settings

  4. Click Send Connection Settings →  Click Ok

  5. Click Send Workflow Templates → Click Ok

  6. Click Test Tyler Workflow Connectivity



Additional Information

If the error still persists, please create a case via the Online Support Incidents Portal.