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Account Customer Inquiry Error selecting payment details

Account Customer Inquiry Error selecting payment details

Owned by Knowledge Assistant
Sept 07, 2021
1 min read





Description of Issue

User receives the message Error selecting payment details- Additional information concerning a status error of -284 . A subquery has returned not exactly one row.



Context

Munis

Utility Billing

Account Customer Inquiry



Cause

Issue occurs on accounts where a payment has been made with more than one tender



Resolution

Install work ticket that matches your Munis version or current Tyler Deploy release

MUN-419777 (2019.1.22.0)
MUN-420018 (2021.1.0.0A) 
MUN-420017 (2020.3.0.0A)
MUN-420016 (2020.2.0.0A)
MUN-420019 (2021.2.0.0A)
MUN-420020 (2021.3.0.0)
MUN-420021 (2022.2.0.0)



Additional Information












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