How to refund GB deposit

Owned by Knowledge Assistant
Sept 02, 2021
1 min read





Description of Issue

Need to refund customer General Billing deposit

How to refund General Billing deposit



Context

  • Munis

  • General Billing

  • Deposits

  • Prepayments

  • Bill Refund Processing

  • Refunds



Cause

This scenario may present itself when a customers General Billing deposit needs to be refunded. In new versions of Munis, General Billing deposits can be refunded through the Customers program in the General Billing tab. This new functionality allows the General Billing Deposit to be processed through the Bill Refund Processing program.



Resolution

  1. Navigate to General Revenues>General Billing>Setup>Customers

  2. Search for the Customer ID

  3. Click the General Billing tab

  4. Locate and double-click the deposit receipt 

  5. Click Refund from the toolbar

  6. Choose a Reason

  7. Click OK to the Refund Generated pop-up

  8. Complete the refund from the Bill Refund Processing program



Additional Information

Available only for versions 2018.1+