Partial Refund of General Billing Deposit

Would like steps on how to issue a partial refund of a general billing deposit

• Customers
• Bill Refund Processing
• Apply Deposits
• General Billing
• Accounts Receivable

When initiating the refund of a deposit directly from the Customers program, issuing a partial refund is not currently an option.

As a workaround:

1. Apply the amount to be refunded to an open customer bill: How to Apply Deposits to General Billing Invoice
2. Use Bill Refund Processing to then refund the amount applied to the bill: How to Refund a Bill