Description of Issue

Would like steps on how to issue a partial refund of a general billing deposit

Context

Cause

When initiating the refund of a deposit directly from the Customers program, issuing a partial refund is not currently an option.

Resolution

As a workaround:

Apply the amount to be refunded to an open customer bill: How to Apply Deposits to General Billing Invoice
Use Bill Refund Processing to then refund the amount applied to the bill: How to Refund a Bill

Additional Information

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