Where on a work order can the originating 311 request number be found

Description of Issue

Where on a work can the originating 311 request number be found?

Context
  • EAM
  • Enterprise Service Requests 
Cause


Resolution
  • In Work Order Management, on the Miscellaneous tab, the 311 request number is located in the Reference number field
  • In Field Work, click Advanced Search, and search for a Reference Type of Incident and a Reference # of the 311 request number
Additional Information