Cashiering Hardware Health Error

Owned by Knowledge Assistant
Feb 08, 2023
Description of Issue

When trying to print a receipt or process a transaction that connects to external hardware, there is a red Hardware Health error. When you click on Hardware Health it says One or more device errors. and then may specify which device(s) are unable to initialize.

Context
  • Unable to print receipts
  • Error connecting to hardware console
  • Hardware health device error
Cause

Hardware Console is unable to communicate with the hardware

Resolution
  1. Check the hardware device for errors
  2. Restart the hardware device
  3. After restarting the device, restart the Hardware Console
    1. How to Restart Cashiering Hardware Console
  4. Open the Hardware Console and reinitialize the device
  5. Click Logging to check for errors
  6. If there are no errors, test functionality
Additional Information