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Cashiering Hardware Health Error
Cashiering Hardware Health Error
Description of Issue
When trying to print a receipt or process a transaction that connects to external hardware, there is a red Hardware Health error. When you click on Hardware Health it says One or more device errors. and then may specify which device(s) are unable to initialize.
Context
- Unable to print receipts
- Error connecting to hardware console
- Hardware health device error
Cause
Hardware Console is unable to communicate with the hardware
Resolution
- Check the hardware device for errors
- Restart the hardware device
- After restarting the device, restart the Hardware Console
- Open the Hardware Console and reinitialize the device
- Click Logging to check for errors
- If there are no errors, test functionality
Additional Information
, multiple selections available,
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