Charge Code record could not be found



Description of Issue

Payments Journal posting error.

Charge code record could not be found.

An unexpected error has occurred while processing a receipt record.



Context
  • Payments Journal

  • Charge Codes

  • 11.3



Cause

Records have an invalid zero amount and should be cleared from the system.



Resolution

Please contact Tax Support, and reference this article.



Additional Information

Please include the batch, receipt, and bill year(s) returning the charge code record error.