Error Running Tyler Cashiering Reports Following Password Change
Following a password change all Tyler Cashiering Reports are failing with the error:
Unable to generate the report with the current criteria -or- Error while executing report. See the logs for more detail
System logs show the following:
Exception (System Exception): The HTTP request is unauthorized with client authentication scheme 'Ntlm'. The authentication header received from the server was 'NTLM'. Inner Exception (System Exception): The remote server returned an error: (401) Unauthorized.
Tyler Cashiering
Password Reset
Password Update
Reports
On-Prem
tylerservice
Service Account
Tyler Cashiering versions 2018.1 and above use service account credentials (such as tylerservice) stored in an encrypted AppSettings.config file to make a connection to SSRS for reports.Â
Versions not deployed through Tyler Deploy
Needs to be corrected manually
Please contact Tyler Systems Management Support or log a case via the Online Support Client Portal
Versions deployed through Tyler DeployÂ
Option 1: Manual workaround. Requires restarting Cashiering application pools, making Cashiering unavailable momentarily
Please contact Tyler Systems Management Support or log a case via the Online Support Client Portal
Option 2: Update password in Tyler Deploy variables and redeploy. Cashiering will be unavailable for the length of the redeployment
Changes can be made in Tyler Deploy by an administrator with Deploy\Configure permissions
- OR - Contact Tyler Systems Management Support or log a case via the Online Support Client Portal
Update password in Tyler Deploy variables
Log into Tyler Deploy and select the applicable client tenant
Navigate to Product Configurations > Tyler Cashiering Server
Select the applicable environment from the drop down
Expand Tyler Cashiering Server
Scroll down to SSRS
Update the password for SSRS Server Account Password
Scroll back up and click Save
Click Go to Deployment
Force redeploy Cashiering on the same version
Please note: Cashiering will be unavailable for use during the redeployment
Repeat for all Cashiering environments