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Unable to find unposted AR writeoff batch

Unable to find unposted AR writeoff batch

Description of Issue

Cannot find writeoff batch in Payments Journal

Unable to find unposted AR writeoff receipts

Context
  • Munis
  • 2018.1+
  • Month End Manager
  • Over-short Adjustment Process
  • Writeoff receipts
Cause

Month End Manager program shows unposted AR receipts with a type of W. User is trying to find the batch in Payments Journal and are not finding it in 2018.1+ since writeoffs are posted in the Over-short Adjustment Process program

Resolution

Find and post the batch in the Over-short Adjustment Process program

  1. General Revenues>Payment Processing>Over-short Adjustment Process
  2. Select Browse
  3. Select Batch
  4. Select Accept
  5. Select Output-Rel 
  6. Select Yes to release batch
  7. Select Post Batch
  8. Select Output Type
  9. Select OK
  10. Select Yes
Additional Information