Unable to find unposted AR writeoff batch

Description of Issue

Cannot find writeoff batch in Payments Journal

Unable to find unposted AR writeoff receipts

Context
  • Munis
  • 2018.1+
  • Month End Manager
  • Over-short Adjustment Process
  • Writeoff receipts
Cause

Month End Manager program shows unposted AR receipts with a type of W. User is trying to find the batch in Payments Journal and are not finding it in 2018.1+ since writeoffs are posted in the Over-short Adjustment Process program

Resolution

Find and post the batch in the Over-short Adjustment Process program

  1. General Revenues>Payment Processing>Over-short Adjustment Process
  2. Select Browse
  3. Select Batch
  4. Select Accept
  5. Select Output-Rel 
  6. Select Yes to release batch
  7. Select Post Batch
  8. Select Output Type
  9. Select OK
  10. Select Yes
Additional Information