ESS - Credential has expired

Owned by Knowledge Assistant
Last updated: Oct 30, 2024
1 min read



Description of Issue

Users receive Credential - XXXX - has expired after logging into ESS.



Context

  • Employee Self Service

  • ESS

  • Enterprise ERP 

  • EERP

  • Human Capital Management 

  • Employee Credentials

  • Payroll

  • Payroll Setup

  • Payroll Control Settings



Cause

The Payroll Control Settings for ESS Credential Expiration Days is set to a value of 30.



Resolution

  1. Access Menu > Human Capital Management > Human Resources > Payroll > Payroll Setup > Payroll Control Settings

  2. Scroll or filter to find the setting GENERAL - ESS CREDENTIAL EXPIRATION DAYS

  3. Click Update

  4. Update Value to 0 

    1. The value determines the number of days prior to certification expiration that ESS displays an employee alert

  5. Click Accept

  6. Log out and back in to ESS to test again



Additional Information

Please reach out to EERP Human Resources Support with any additional questions.