Payment Entry Settlement does not include all Transactions

Owned by Knowledge Assistant
Last updated: Aug 25, 2023
1 min read



Description of Issue

  • Transactions in the batch are missing from the Settlement.

  • Payment Entry Settlement is missing amounts.

  • Settlement amounts are missing. 

  • A receipt was added or reversed in Payment Entry and the Settlement is off. 



Context

  • Payment Entry (arbilinq)

  • Settlement



Cause

If payments are processed in Payment Entry, and the Settlement is added, and then the batch is resumed and more payments are processed, the new tenders for the new transactions will not show in the Settlement screen until a new settlement is created. 



Resolution

  1. Navigate to General Revenues or Property Revenues > Payment Processing > Payment Entry

  2. Click Search. 

  3. Enter the Batch Number or Entry Date and Clerk. 

  4. Click Accept.

  5. Click the Settlement option in the ribbon.

  6. Click Delete to delete the current settlement.

  7. Click Add to create a new settlement.

  8. The new settlement will be updated with all the transactions in the payment batch.



Additional Information

  • For more information regarding Payment Entry and the Settlement screen, please see: Master Article - Payment Entry

  • If additional assistance is required, please contact the appropriate Accounts Receivable Support Team.