Emails not sending with timeout error in logs

Owned by Knowledge Assistant
Aug 30, 2023
1 min read



Description of Issue

System.Net.Mail.SmtpException: The operation has timed out.



Context

  • SaaS

  • Tyler Forms

  • ReadyForms

  • DocOrigin

  • Port 465



Cause

Port 465 is depreciated, and is subsequently blocked as a security measure on some hosted servers. 



Resolution

Use Port 587 as an alternative. 



Additional Information

This is an uncommon cause for the timeout error. Other causes of this error are rate-limiting and authentication failure.