Unable to select the email tab in system settings

Owned by Knowledge Assistant
Aug 30, 2023
1 min read



Description of Issue

In Enterprise ERP's System Settings page, all other tabs work, but the email tab does not open when clicked.



Context

  • Enterprise ERP

  • System Setting

  • E-Mail

  • SMTP



Cause

After the pop-up under the email tab is displayed, the tab becomes inaccessible a second time.



Resolution

Clear the cache for the just this page by selecting Ctrl + Shift + R then exiting the system settings page and reopening it from the Tyler Menu, or by following steps on appropriate for your browser listed under: Master Article - Clear Browser Cache.



Additional Information

While this issue is occurring, the pop-up will not honor the Do not Show this Message Again settings chosen