Unrelated TCM attachment showing when viewing AP Invoices

An attachment has gotten saved into TCM as an AP Check with a Check Number of 0 and is now surfacing when TCM is opened from some Munis programs such as Invoice Entry when viewing any Munis Record where the Check Number is empty. 

• Munis

• Tyler Content Manager

• TCM

• HTML Viewer

• Document Mappings

There is a system mapping in at least AP Invoice Entry for AP Check that is not read only. If a user opens TCM, then chooses the mapping to save a new attachment from a record where the Check Number field is empty, the Check Number field auto-populates with a 0. Because of this, any AP Invoice record where the Check Number is empty will surface that attachment unexpectedly.  

Once the attachment has been identified, there are a few ways to resolve this issue. Please note if you do not have permissions to complete the steps mentioned below, please reach out to your site administrator.

• Download or export the attachment and import to correct record. Delete original.

• On the TCM attachment, update the Check Number to a value other than 0 and save.

• Delete the APCheck attachment from TCM.

If you have issues with the steps provided above or any further questions on best practices in the related Munis program, please contact Munis Purchasing Support.