CSS user not receiving password reset emails

User reports that they did not receive the password reset email that was requested through Tyler Portico

• Citizens Self Service

• Tyler Portico

An account has not been created for Tyler Portico and Tyler Portico displays the message:  Email has been sent to XXX@XXX.XXX with instructions on resetting your password even if the email is not registered. 

Click Sign up at the bottom of the Tyler Portico login screen and create an account

New accounts should be created using the same email address that was previously used with TylerID local to ensure proper linking of accounts