CSS and VSS Admin Login with Tyler Identity Community

Need to log into CSS or VSS with admin credentials and the selfserviceadmin account is not working

• VSS

• CSS

• TID-C (Community)

• OKTA

• Hosting

New installs and upgrades that leverage Tyler Identity Community (TID-C) with CSS and VSS will not be supplied a general 'selfserviceadmin@...' administration account.  Admin accounts will need to be registered as new accounts in the Tyler Portico portal (https://identity.tylerportico.com/) using individual user information. 

First, register your account in Tyler Portal:

1. Navigate to https://identity.tylerportico.com/.

2. Click on Sign up at the bottom next to Don't have an account?

3. Enter your Email, Password, First Name, and Last Name

   1. NOTE: There are Password Requirements that will display. This does not need to be the same as your email password.

      1. At least 8 character(s)

      2. At least 1 number(s)

      3. At least 1 lowercase letter(s)

      4. At least 2 uppercase letter(s)

      5. Does not contain part of username

4. Click Sign up

5. A Verification Email will be sent

6. When you receive the verification email from Community Access Identity <noreply@identity.tylerportico.com>, click on Activate account

7. Once activated, you will be directed to the User Profile page within Tyler Portico.

8. Once your user profile has been created, you are then registered within Tyler Portico portal.

Now set your account as an admin in the CSS/VSS Hosting site:

1. Log into the CSSHosting page - ie. https://<server>.munisselfservice.com/csshostingXXXX<env>

   1. This can be found in Tyler Deploy

      1. Munis ERP Product Configuration > IIS Info > CSS Hosting URL

2. On the Client Configuration page click Edit

3. Click on Authentication Configuration on the left side of the screen

4. Under the Tyler Identity Administrator section enter the following:

   1. Username that was created in the Tyler Portal (This will be your email)

   2. Email address

   3. First Name

   4. Last Name

   5. Password (should be same as entered in Tyler Portal)

   6. Confirm Password

5. Click Set Admin Account

6. Once set, you will see a confirmation at the top of the screen

7. When you log into Citizen Self Service, you should have Administrator permissions.