Tyler Identity User Login Requires Internet Connectivity
Description of Issue
Internet connectivity is temporarily off-line but Tyler Identity is installed on-premises. Users cannot login.
Context
Munis
Tyler Identity
On-premises
Login
Cause
Resolution
Tyler Identity is based on Okta which is a cloud-based solution. An internet connection to the cloud service is required for authentication into a Tyler application even if it is installed locally (on-premises).
Additional Information