Tyler Identity User Login Requires Internet Connectivity





Description of Issue

Internet connectivity is temporarily off-line but Tyler Identity is installed on-premises. Users cannot login.



Context
  • Munis

  • Tyler Identity

  • On-premises

  • Login



Cause




Resolution

Tyler Identity is based on Okta which is a cloud-based solution. An internet connection to the cloud service is required for authentication into a Tyler application even if it is installed locally (on-premises).



Additional Information