Requests created from Create Requests are missing facility asset addresses

Description of Issue

Service requests created from Create Requests are missing facility asset addresses

Context

EAM

Cause


Resolution

Install the appropriate work ticket for your version once it's been released:

  • 2019.1.21.0 - MUN-392402
  • 2019.3.15.0 - MUN-394610
  • 2020.1.0.0 - MUN-394611
  • 2020.2.0.0 - MUN-394612
  • 2020.3.0.0 - MUN-394613
  • 2020.4.0.0 - MUN-394467

Workaround:  Facility addresses will populate from the Service Requests program as long as these work tickets detailed in article Work orders created from service requests are missing facility asset addresses have been installed

Additional Information