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How to Email General Billing Invoices
How to Email General Billing Invoices
Description of Issue
Can Munis email invoices
Setup General Billing Invoices to email
Context
- Munis
- Accounts Receivable
- General Billing
- System Administration
Cause
Resolution
- Confirm site has Tyler GoDocs under the sites list of Tyler products.
- Confirm your site Prints General Billing Invoices to a TylerForm.
- Confirm Email/SMTP configuration found in System Administration>General Administration>System Settings. This information may need to be confirmed with local IT or site may request assistance of TSM or SaaS support.
- Confirm Test Email is successful.
- Confirm Customer has email address populated within the Primary or any delivery address associated with General Billing Invoices.
- Configure or confirm Customer Delivery Overrides is set to at least Notification Type - Bill, Delivery Address Sequence and Category - 01 General Billing and Misc Cash.
- If you export successfully out of Print Invoices, choose your TylerForm printer and do not receive an email with an invoice. Please contact Munis General Billing Support.
Additional Information
Note: In Munis versions 2018.1 and higher, sites can configure ReadyForms which has numerous options including an email feature.
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