How to setup customer delivery method overrides

How do I setup a delivery address override for a customer?

• Munis
• Accounts Receivable
• UBCIS
• Customers

For General Revenue Customers

1. Open General Revenues > Accounts Receivable > Setup > Customers
2. Search for the desired customer record
3. Navigate to  the DELIVERY METHODS tab
4. Select Delivery Methods from the ribbon to open the Delivery Method Override page
5. Select Notification Type, Delivery Address, Category (Bill), and Property (if applicable)
6. Fill out the Mail To grouping to provide alternative mailing addresses for bills
7. Fill out the Email To grouping to provide an email address for correspondence
8.  Accept to save Delivery Method override

For Utility Billing Customers please use the Alt Billing Address tab in Utility Billing Customers to achieve the same functionality for Utility Billing Bills

1. The Utility Billing Customers can be accessed from Utilities by clicking on the desired customer name then View/Modify Customer or from Tyler Menu > Property Revenues > Utility Billing > Master Programs > Utility Billing Customers
   1. If accessing from Utilities the desired customer information will already be populated in Utility Billing Customers
   2. If accessing from the Tyler menu use the following steps to search for the desired customer
      1. Search
      2. Populate Account and Customer ID
      3. Accept
2. Select ALT BILLING ADR from the available tabs
3. At the bottom of the screen there will be buttons for Add, Update, Delete. select ADD
4. Populate the ADDR # with the delivery address number from the Customers program or use the field help ellipses to view a list of available delivery addresses for the customer.
5.  Enter Start Month and Stop Month
6. Accept