Reset 2 Factor Authentication in Cloud Admin

Owned by Knowledge Assistant
Last updated: Mar 13, 2024


Description of Issue

2 Factor Authentication for Munis Cloud Admin needs to be set up on the new phone. Note:  This is best to follow BEFORE you move to the new phone.


Context
  • Munis Cloud Admin
  • 2FA
  • 2 Factor Authentication
  • Security
  • Reset Administrator Account
  • TSM Saas
Resolution

Before the new phone is activated

  1. Log into Cloud Admin
    1. If hosted in the Datacenter - https://muniscloud.tylertech.com
    2. If hosted in AWS - https://muniscloud.tylerhost.net
  2. Click on your user profile
  3. Click the Reset 2 Factor Authentication
  4. Log out of Cloud Admin
  5. Remove the Cloud Admin link in Google Authenticator on the old phone (select the link and click the trash can)
  6. Activate the new phone and follow the instructions below

After the new phone is activated

  1. Reach out to TSM Saas Support to have the 2 Factor Authentication reset if not already completed
  2. Log into your account in Munis Cloud Admin
  3. Click on Hello (your name) on the menu bar
  4. Click Next in Step 1 to get to the QR Code in Step 2
  5. Install Google Authenticator on your new smartphone (from Google Play Store or Apple App Store)
  6. Click the + button to add your account to the new phone
  7. Click Scan a barcode and hold your phone up to the computer screen to scan the QR Code 
  8. Click Next button on the computer
  9. Type the 6-digit code (no spaces) showing on your phone into Step 3 of Cloud Admin
  10. Click Verify Code and Enable and you will be redirected back to the Cloud Admin Home page

If after scanning the QR code and entering the 6-digit code you are taken back to Step 1

  1. There time setting for your phone does not match the authentication server.
  2. Select More > Settings > Time correction for codes > Sync now


Contact Tyler Systems Management Support or submit a case via the Online Support Client Portal for additional assistance. 
Cause

2Factor Authentication pairs a user account with the Google Authenticator application on the user's smart phone. If the user changes the phone, the sync must be established with the new phone. The sync must be broken with the old phone by resetting the user's account in Munis Cloud Admin.

Additional Information